Sealed, unopened products
Unopened vials in their original sealed packaging may be returned within 30 days of delivery for a full refund. The seal and crimp cap must be intact.
Opened or reconstituted products
For safety and contamination reasons we cannot accept returns of opened, punctured, or reconstituted vials. This does not affect your rights where an item is faulty, damaged, or not as described.
Damaged, faulty, or incorrect orders
Report within 7 days of delivery, with photographs of the outer packaging and the affected items. We will replace the item or refund in full.
Cold chain
Products are stored and transported under temperature-controlled conditions (2–8 °C). On receipt, store at 2–8 °C, protected from light.
Purity and documentation
Each batch is tested by HPLC. If a certificate of analysis does not match the stated specification for that batch, contact us within 30 days and we will replace or refund.
How refunds are paid
As all orders are paid cash on delivery, refunds are not returned to a card. Approved refunds are paid by bank transfer in USD, or in cash by arrangement, within 10 business days of the returned item being received and inspected. You will be asked to provide your bank details or preferred arrangement when the return is approved.
How to start a return
Email [your email] with your order number and the reason for return.
